Please read these terms and conditions carefully before you apply for Mindset registration or purchase any Mindset class or package of classes.

These terms tell you who Mindset is, how to register, how to purchase classes or packages of classes, how classes are taken, how a class that has been purchased may be changed or cancelled, what to do if there is a problem and other important information. If you think that there is a mistake in these terms and conditions please contact info@mindsetfit.co.uk to discuss.

Unless otherwise provided for in these terms and conditions, you can contact Mindset by emailing info@mindsetfit.co.uk or by writing to Mindset at 1 Lower Marsh, London, SE1 7NT

Unless otherwise provided for in these terms and conditions, if Mindset has to contact you it will do so by telephone, email or post at the contact telephone number, email address and postal address you provide to us.

Health and safety of paramount importance

Although the objective of Mindset is develop the physical and mental health and wellbeing of our clients health and safety of each client is of paramount importance, and in consequence these terms and conditions shall be interpreted and applied accordingly.

To protect the health and safety of each client it is important that both Mindset and all clients follow and comply with these terms and conditions, and at all times whilst participating in classes clients must have regard to not only their own health and safety but also the health and safety of other participating clients, Mindset staff and other persons for the time being present.

Application for Mindset registration

No person may participate in any Mindset class unless he or she has registered with Mindset. Children and young persons under the age of 16 years are not permitted to participate in any Mindset class, and accordingly are not eligible for registration. Mindset may require proof of age from any applicant for registration.
A person may only apply for, and hold, one registration with Mindset at any given time.
A person may apply for registration by completing and submitting a Mindset Personal Details Form and a Health Questionnaire. Copies are available online through the Mindset website
The Personal Details Form must be completed and submitted by the applicant and not by any other person (save to the extent necessary to overcome a disability of the applicant), all the personal details required must be provided, and the details provided must be accurate.
The Health Questionnaire must be completed and submitted by the applicant and not by any other person (save to the extent necessary to overcome a disability of the applicant), all the health questions asked must be answered, the answers must be complete and accurate and not misleading, and the applicant must voluntarily disclose all other information relating to his or her physical or mental health or wellbeing which is or may be relevant to him or her participating in any Mindset class, other clients participating in the class, Mindset staff, or any other person for the time being present. In particular, but without prejudice to the foregoing, pregnant applicants must disclose their pregnancy.

The duly completed Personal Details Form and Health Questionnaire must be submitted online through the Mindset website or by hand to any Mindset Gym reception. For the avoidance of doubt, a person may not apply for registration by email or over the telephone.
Without prejudice the applicant shall provide such further information relating to his or her personal details or physical or mental health or wellbeing as Mindset may from time to time reasonably request.
If at any time after submission any of the content of the duly completed Personal Details Form, or any of the content of the duly completed Health Questionnaire, or any of the further information provided, changes or is discovered to be incorrect, the applicant must as soon possible give to Mindset written notification of the change or correction online through the Mindset website quoting any reference number that Mindset may have assigned to the application. In particular, but without prejudice to the foregoing, pregnant applicants must disclose their pregnancy. For the avoidance of doubt, such notifications may not be given by email. Thereafter the applicant shall provide such further information relating to the change or correction as Mindset may reasonably request.
Mindset may refuse an application for registration if it has reason to believe;

The applicant is under the age of 16 years; or
The applicant is a person who has attained the age of 16 years but who is under the age of 18 years and the application is not accompanied by the required written parental consent; or
The applicant has one or more other applications for registration outstanding; or
The Personal Details Form has not been properly completed and submitted or any of its content has or may have changed or is or may be incorrect or inaccurate; or
The Health Questionnaire has not been properly completed and submitted or any of its content has or may have changed or is or may be incorrect; or
Any further information requested has not been properly provided; or
Having regard to the content of the duly completed and submitted Personal Details Form (as the same may have been properly changed or corrected), the content of the duly completed and submitted Health Questionnaire (as the same may have been properly changed or corrected); or
The registration of that person, or the participation of that person in any Mindset class, would or could prejudice or harm Mindset or its business or affairs or any of its other clients, workers, contractors, agents or representatives; OR
If Mindset refuses an application for registration it will as soon as practicable notify the applicant of the refusal and the reason for it. There is no right of appeal against a refusal, but a refusal does not prevent further applications for Mindset registration; or
Following notification of the refusal, any contract between Mindset and the applicant shall terminate, save that any provision of these terms and conditions that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect; or
If Mindset accepts an application for registration it will as soon as practicable notify the applicant of the acceptance, and the following provisions of these terms and conditions shall apply; or
Mindset registration

Following notification of the acceptance of an application for registration, Mindset will provide the client with a username and an initial password which will enable the client to log in to the Mindset website. Once logged in the client may change the password as he or she wishes. The client must at all times keep his or her password secure and confidential. If at any time after registration any the content of the duly completed Personal Details Form (as the same may have been properly changed or corrected), or the content of the duly completed Health Questionnaire (as the same may have been properly changed or corrected), or any further information is discovered to be incorrect, the client must as soon possible give to Mindset written notification of the change or correction

 

Mindset may at any time cancel any registration if it has reason to believe;

The client is under the age of 16 years; or
The client is a person who has attained the age of 16 years but who is under the age of 18 years and the registration is not supported by the required written parental consent, or any such consent has been revoked; or
The client holds more than one registration; or
The Personal Details Form or the Health Questionnaire was not properly completed and submitted; or
Any further information requested was not properly provided; or
The client has failed to give proper notification of any changes or corrections or any further information requested under that clause has not been properly provided; or
The client has failed to give proper notification of any changes or corrections or any further information requested under that clause has not been properly provided; or
Having regard to the content of the duly completed and submitted Personal Details Form (as the same may have been properly changed or corrected), the content of the duly completed and submitted Health Questionnaire
The continuing registration of the client, or the participation of the client in any Mindset class, would or could prejudice or harm Mindset or its business or affairs or any of its other clients, workers, contractors, agents or representatives; or
The client has no intention of attending any Mindset classes, and where the client has failed to participate in any Mindset class within any 12 month period Mindset will be entitled to presume such an intention.
Purchase of Mindset classes

From time to time Mindset will advertise and market Mindset classes and packages of classes describing each class or package and specifying the venue, date, start time, duration and price. In the advertising and marketing material any images relating to a class are for illustrative purposes only. Mindset may from time to time offer certain classes or packages on certain terms to certain groups, and in particular, but without prejudice to the foregoing, may offer special introductory offers to new clients, which for the avoidance of doubt may not be available to existing clients or clients who for whatever reason have at any time cancelled their registration and re-registered with Mindset. From time to time Mindset may need to make minor changes to classes or packages of classes to reflect changes in law and to implement improvements to class content.

Once registered with Mindset a client may purchase any class or package of classes, or any other person may purchase any class or package of classes in the name of and for the client. Purchases will be recorded in the Mindset website username of the client. For the avoidance of doubt, no person may participate in any class unless they are registered with Mindset at the time of the class.

Purchases of classes or packages of classes may be made online through the Mindset website or in person at Mindset reception, and must be paid for in full by credit or debit card or cash at the time of purchase. For the avoidance of doubt, purchases may not be made by email.

Once a purchase has been made for a client using a credit or debit card Mindset will record and keep the details of that card for use in future purchases. If the client does not wish for such details to be recorded and kept in this way, or wishes to make a particular purchase using a different credit or debit card or cash, they must notify Mindset of this fact at the time of purchase.

A purchase of a class or a package of classes does not guarantee that the client will be able to attend any particular class.

 

Participation in Mindset classes

Clients due to participate in a class must arrive at the scheduled venue in good time and be present at the relevant studio ready for participation in the class not later than 5 minutes before the scheduled start time. This is required to enable the trainer to properly induct participating clients before the start of the class. Late arrivals necessarily disrupt the induction process and the participation of other clients in the class. Where a client is not present at the relevant studio and ready for participation in the class 5 minutes before the scheduled start time they will be excluded from that class.

Upon arrival a client must report to the Mindset reception and provide such evidence of identification as the Mindset staff may reasonably request. Mindset reserves the right exclude from the class any person who staff are unable to verify as the client for whom the class was purchased.

A client must ensure that they wear clothing and footwear appropriate to the class in which they are participating, and avoids unsuitable jewellery or other accessories. If the trainer taking the class has reason to believe that any item of clothing or footwear is inappropriate, or any item of jewellery or other accessory is unsuitable, the client will be required to change or remove such item. If the client fails to comply with such a requirement the trainer may require the client to stop all further participation or limit or restrict any further participation as the trainer considers necessary to protect the health and safety of the client, other clients participating in the class, Mindset staff, and any other person for the time being present.

Clients should avoid taking any food or drink into a class, or consuming any food or drink during participation (other than water or appropriate energy drinks to the extent necessary for rehydration and as required for a medical condition).

If at any time during participation in a class a client suffers any injury or illness (however minor), the client must immediately disclose this fact to the trainer taking the class. Thereafter the client shall provide such further information relating to the injury or illness as the trainer may reasonably request. If the trainer has reason to believe that the client has any injury or illness which with any further participation would or could be a risk to the health and safety of the client, other clients participating in the class, Mindset staff, or any other person for the time being present, the trainer may require the client to stop all further participation or limit or restrict any further participation as the trainer considers necessary to avoid such risk. At the end of a class clients should promptly vacate the studio, taking with them all of their personal belongings and effects.

 

Your right to change your mind

Where you have purchased a class or a package of classes online, you have a legal right under the Consumer Contracts Regulations 2015 to change your mind within 14 days of the date the purchase is confirmed, and to receive a refund for the cost of that class or package of classes. However, once you have attended a class you cannot change your mind for that class, even if the 14 day period is still running.

How Mindset may use your personal information

Mindset will use the personal information you provide in connection with your registration, your purchase of classes and packages of classes and your attendance at classes. You may stop receiving information at any time by contacting us to request this.

Other important terms

If Mindset fails to comply with these terms and conditions, it will be responsible for any loss or damage you suffer that is a foreseeable result of it breaking its contract with you or it failing to use reasonable care and skill, but Mindset will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both Mindset and you knew it might happen. Mindset may transfer its rights and obligations under these terms and conditions to another organisation.

 

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Building the best version of you. Develop your physical, mental, emotional, social and nutritional fitness

Contact

Mindset
1 Lower Marsh
London
SE1 7NT
020 3475 2771
Mo,Tu,We,Th,Fr,Sa all day

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